AV
Annatjie V
1 reviews | Active since Aug 2010
22 Mar 2016, 14:28
PATHETIC SEVICE
Saturday the 19th of March 2016 I made a sim swap at the local branch and paid for it. Monday 21st of March 2016 the branch log a query as to why the sim swap was not completed. Query no ***. Today the swap was'nt done yet! I tried to contact the call center to no avail. The calls were all tarmanated after a few seconds. On the phone it self says that the registration of the sim card failed<br> <br> WHAT DOES IT TAKE TO GET SERVICE FOR THE MONEY YOU ALL READY PAID!!!
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MTN South Africa's replyOfficial
24 Mar 2016, 11:06Hello Sunglide,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records a sim swap was processed and your cell number is currently active.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records a sim swap was processed and your cell number is currently active.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 11:06
Official
Hello Sunglide,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records a sim swap was processed and your cell number is currently active.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records a sim swap was processed and your cell number is currently active.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,