CC
Carmen C

1 reviews | Active since Sept 2015

22 Sept 2015, 11:15

PATHETIC SERVICES FROM MTN

Good day <br> <br> my initial contract amount is for R329.00 odd and last month I was debited R539.00 I called MTN and they <br> advised I was out of bundle , but how???/ I do add additional data once my initial data is finished, but why should they deduct for it?<br> <br> then I alsways get this depleting data a day after I get my data from MTN and it takes all my data and this happened again to day so I called Mtn and spoke to Tawfuq who does not know anything cannot answer any of my questions, says there is no management around to assist me either, my data gets depleted every month after I get it , this is terribl, and the staff knows nothing cannot answer me, I asked when I got my contract to put a 0 limit on everything, <br> <br> I need answers I cannot be paying R5339 odd again this month when my contact is R329.00 unacceptable and the data needs to be sorted, <br> <br> I need to know how I can go about to change my contact to another sevice provider or get rid of MTN as a whole , they are terrible, my gosh

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Sept 2015, 14:07
Official
Hello toasties,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, your monthly subscription fees is R349.00 per moth. However in July there was an upgrade done and you were billed an upgrade fee of R104.99. You also exceeded your 300MB data and was billed R38.74 for data charge out of bundle.

A usage limit is loaded, however if you purchase any service, this will be additional charges therefor the usage limit will not apply.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica