BZ
Bons Z

1 reviews | Active since May 2024

28 May 2024, 17:55

Pathetic services and rude staff members

I took a contract with MTN years back and now my contract has expired and they are charging me R1880.00 for 30gigs and they are saying it’s on a month to month basis. When I tell them that I was not adviced about that and I didn’t agree to it and why on earth would anyone agree to pay R1880.00 for just 30gigs. When I call the customer service no one could answer to how they arrived at such a price instead the guy that I spoke to hung-up before I could even finish talking to him. I feel like I was ****** on broad day light. Your staff at customer service don’t know what they are doing because no one can explain. When you go to the branch, they tell you to call customer care and visa versa, one ends up like a headless chicken because you are not getting any help but one keeps moving up and down.

I wouldn’t recommend MTN to anyone no one cares to explain what is going on and the staff members at the call centre are just as rude.

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