TT
Tsepang T
1 reviews | Active since May 2013
16 May 2015, 22:47
Pathetic services
Nevermind the fact that it is never a joy speaking to the agents as the one they don't share the same information.. You guys cant account for R43.00 of MY airtime.. Called countless times and having being refused to speak to let me speak to a team leader. I HAVE WAITED YOUR 7 DAYS and still no feedback.. No joy from your services at all frustrating to say the least the only reason I am staying here is because of the cancellation fee that I will be charged for such ****ty service. I want an explanation as to what happened to my airtime or a blaady refund of MY airtime.. I really hate this network unfortunately I cant cancel this contract... This services is disgusting.
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 08:06Hello Tseps1910,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the query logged to the network team is that the airtime was used on voice and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the query logged to the network team is that the airtime was used on voice and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 08:06
Official
Hello Tseps1910,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the query logged to the network team is that the airtime was used on voice and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Feedback from the query logged to the network team is that the airtime was used on voice and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,