pathetic serviceno feed back

i submitted an insurance claim on Monday the 7th of September, was told the turn around time is 5 days and up to today i have not received any feedback,i called in your call center 808, they did not recognize my number and was therefore not put through to speak to a consultant this was on Friday mind you ive also been calling your insurance department and was told by the voice prompts that my number was invalid. Saturday morning i tried again to contact maponya mtn,your call center and insurance department still i was unable to get through. Now its Monday the 14th no email no text msg for feedback, contacted your insurance department they still cant pick up my number i had to put my friends number to be transferred to a consultant whom also did not assist me, her name was thando by the way she just hang up, called in again using my friends number spoke to Jason Ref number *** who tried his utmost best to assist but unfortunately the number he could also give me was the same as the one i had, the one for head office *** no answer.... your service is pathetic i must say. Even the department that you send emails has a turn around time of 5 days Re: *** [#***8