ML
Megan L
1 reviews | Active since Oct 2014
10 Apr 2015, 12:09
Pathetic Service/Wrong Contract /No Corresspondenc
Soooo I took out a Contract at MTN Tygervalley 2 WEEKS AGO. The consultant put me on the WRONG contract Type for my Blackberry Passport. I wanted a \top-up"and he told me the contract can be changed. Whilst wasting my time one of the lady consultants wrote on my original contract \""to be changed to the R470.00 option\"" yet to date I AM STILL WAITING FOR MY SIM TO WORK??? How is this service????? Its REDIC. 4 DAYS ago my sim just disconnected. NO INFORMATION was given to me regarding WHY THIS ITS HAPPENED. To DATE I am STILL WAITING on someone to phone be back"
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 12:04Hello Megan Leonard,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 Apr 2015, 12:04
Official
Hello Megan Leonard,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***