1 reviews | Active since May 2017
Pathetic service Worraker road MTN
<p>Have had a terrible service experience with the repair centre in Worraker Road, Newton Park - Port Elizabeth, MTN, having had been told that the fast charge charger that comes with my brand new contract phone costs R800, I was told by the origional shop where I did my upgrade that the Worraker street would help me the same day. After waiting how long they told me they where on a nation wide stock take and it would take three days and they want to book my phone in too! A phone that I use for business. This really is pathetic, with the worker having one huge attitude. Other phones in my name also coming up for upgrade and doubting using.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0