AV
Andries V
1 reviews | Active since Feb 2012
13 Oct 2015, 13:55
Pathetic service with cancellation
I called the call centre on the 07 October to migrate my account from Contract to prepaid. ***. He said that it will be done within 2 to 24 working hours. This has not been done, it's now 6 days later. I have been calling the useless call centre with no success<br> <br> This issue has been dragging for far too long. If it's not sorted within 24hours, I'm porting to Vodacom
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MTN South Africa's replyOfficial
13 Oct 2015, 15:53Hello apv1983,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply13 Oct 2015, 15:53
Official
Hello apv1983,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike