!PATHETIC! service will be a Huge achievement

Dear MTN, achieving mere pathetic service levels would be a milestone for you !, And i hope that senior management has this goal as part of their strategy for the near future.<br> <br> My ordeal starts more than a month ago, with an insurance claim. The claim was originally lodged the first time on the 08th January 2015, with reference number ***, weeks later when we called in to check on the progress we were told that they have not received the claim form, now if this was communicated as a requirement we would have submitted it, as it was never asked for, thus our original e-mail was just ignored. Finally, after probably 20 calls ( reason is that nobody EVER answers your numbers advertised for customer service or rather non-existent service ), and e few e-mails (too many), they acknowledged receipt of the claim for on the 21st January 2015, with reference ***, after another 15 odd calls, to your pathetic service centers, and even to the 3rd party courier you use, the handset was collected on the 28th January 2015, to cut short as there are not enough space here. The handset was returned to us, un-repaired, with a promise (not received yet) that they will cover the repair costs,