MB
Marna B
1 reviews | Active since Dec 2014
25 Feb 2015, 10:23
Pathetic Service / Website
I am trying to connect to the MTN Active website, but have several problems.<br> <br> 1. I received a message saying that my number is linked to another username, phoned yesterday and this should have been sorted after 2 hours. It's not sorted (ref ***). When I phone 1761 again, the line just keeps on ringing. If someone answers, then the line gets cut off!<br> <br> 2. When I want to check with which service provider I'm working, it says \Service Provider Unknown"- please fix this.<br> <br> 3."
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Replies (1)
MTN South Africa's replyOfficial
11 Mar 2015, 10:59Hello marriesnel,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 Mar 2015, 10:59
Official
Hello marriesnel,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,