Pathetic Service. Waiting a month for a claim

I have been paying insurance on my handset for 2 years. I put in a damage claim with MTN Insurance on 24th November! To date I have not received a call or a replacement handset (as they advertise so freely). I just keep getting automated email responses saying due to systems issues, they will only be able to respond in 5 days. I wish!<br> <br> This is despite numerous email follow ups and phone calls when you can eventually get through to someone.<br> <br> This is pathetic customer service!! <br>