PATHETIC SERVICE TO CUSTOMER WITH YEARS OF LOYALTY TO MTN

MTN has THE worst customer service ever and we have been part of them for many many years. It started when MTN would stop deducting my husband's installment via debit order, their excuse was that it is a system error (for months at a time). Now my husband goes into the MTN branch every month to pay his installment and they STILL suspended his phone service. I phoned the Tambotie branch twice to have him unsuspended and nothing happened. My husband then went into branch again to get his phone service re-instated, but they were not able to assist him. Now he has noway of being contacted via his cellphone because MTN refuses to have him unsuspended (even AFTER paying each and every month). And another thing, my debit order is never the same amount. Each month it is always a different amount that goes off instead of the R699 that I initially signed for when I got the contract. They also cannot assist me with an answer to this. When you phone head office, you have to stay on the phone for so long just to get cut off. It is so frustrating to know that we pay lots of money every month for a service that we are not getting! As soon as my Husband's contract is finished with MTN, we will NOT be using their services again.