Pathetic Service to a long and loyal customer

Last week I went into Sunninghill MTN to renew my contract and pay cash for a droid. I stood for 15 minutes, looking at samples with no service, acknowledgement, so I walked out. I went back on Sunday morning ~ CLOSED. That's just insane in this day and age!!!<br> So on Sat 12th Dec, I went to the Woodmead franchise. A young girl...who I only discovered was a trainee when I noticed she didn't have the knowledge, and asked her if she was. She should have had a badge with her name and TRAINEE on it. She half served me at counter 1 whilst the other 'agent' was dealing with someone else, whose need for privacy was ignored.<br> Eventually, after a long wait, I was served, chose a device and got it set up, but I could not have my Contacts copied from my old phone to my new one, because the 'machine' in store was broken. Pathetic.<br> I need to set up email.....I was not shown how to do ANYTHING on my new phone...luckily it is intuitive.<br> Appalling service and I very nearly walked out and across the way to Vodacom. I'm embarrassed to say I contract with MTN. No pensioner discount, no loyalty offerings...just sullen and inattentive staff. A frustrating and awful experience at TWO stores of your brand!