HF
Howell F
1 reviews | Active since Mar 2009
30 Dec 2015, 14:49
Pathetic service - still waiting for upgrade phone
I upgrade my contract on Wednesday 23rd Dec and still have not received the new phones. Tried calling MTN Direct and have been put through to 4 different people who cannot assist. <br> <br> Please advise when the goods will be delivered or can I cancel this upgrade with immediate effect
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Replies (1)
MTN South Africa's replyOfficial
01 Jan 2016, 09:47Hello howellf,
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to MTN Direct supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to MTN Direct supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply01 Jan 2016, 09:47
Official
Hello howellf,
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to MTN Direct supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to MTN Direct supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***