pathetic service,staff not knowing their job!!!

i ran into financial difficulty and before my account gets handed over i go to mtn with my problem asking them since december for help to cancel contract and make arrangement to pay off the balance i have not recieved any help i then get told to speak to Arthur Khambule [ MTNSP - Constantia Park ] [Email Removed] whom i have mailed and called with contacts provided and still no response since december . worst service service ever i would like to keep my number but definately if possible change network this is rediculous and pathetic i went into eastgate branch and i tell you the level of customer service lacks . here i am in a financial sistuation because my husband is not working and all i could think of when i was in the store is , my word people dont apprecitate their jobs , my husband whom has high levels of customer expierence could have dealt with this much better appreciating his job as it would pay the bills and here im standing infront of mtn staff that could not assist me at all??? they could not answer any of my questions and advised me to call 808, wth is that??? disgusting behaivhour pathetic service