Pathetic service !! Someone needs to help me!!

<p>Hi I'd like to enquire about something - my sister has a contract with you guys and as a mtn customer my self I've never experience such **** service - and nonsense before.</p> <p>She initially took out a contract with you guys threw Altech auto page (mtn) <br /> Her phone was sent in for repairs and she received a refurbished phone .</p> <p>As a refurbished phone the phone was a month afterwards - the sim reader stopped working.</p> <p>we went into them and they said they phone was blocked / they then went forward with unblocking the phone -</p> <p>Thereafter the whole closure Altech autopage and mtn took over there clientele .<br />The first problem was when they didn't debit the money from my account !!! <br />Went into mtn and they told me they have no details of my contract !! As Altech autopage didn't give them any details . <br />Firstly how on earth do you not have any details from there customers!! That's bull**** !!</p> <p>Then as the initial problem the sim reader stopped working<br />- back to mtn store in promenade they can't help me as Altech autopage didn't give them any information on there clients.</p> <p>Just note that when I took out my contract everything was done via the telephone - and no paperwork as phone just normally dropped via delivery guy.</p> <p>- so back to the main points - the phone was taken into store booked in repairs -they warrantee period is still valid as discussed</p> <p>Note that no sms or communication was done to say when they phone was booked in and when it was to be collected .</p> <p>I had to follow up on the store and find out week end - and weekend by the promenade store.</p> <p>Then finally feedback was given.</p> <p>"""They tell me that it's my problem and that its my negligence I damaged the sim reader !!!!</p> <p>Take note that I've never taken out SIM card ever - just the first time I got the phone.</p> <p>Another thing is that I was told that try have no paperwork to say that - I took out a phone and that the actual phone is what I took out by them like what the hell.</p> <p>How can you tell me that it could be any other phone that I am bringing it in. <br />Why am I paying i.e. 200 for my contract for no phone why I have a contract how can they tell me that I have no phone taken out or that it's not the phone.???</p> <p>I've been to the promenade store again and was told they can't help me I must pay to get my phone or for it to be fixed as its my negligence</p> <p>As well as not having a record of the phone ???</p> <p>I need to speak to someone beyond the store level whether it's a regional manager of the particular store or something</p> <p>I'm sorry but I will not leave this here I have other contracts with you guys as well <br />And this is absolutely ridiculous I am paying for a phone and I can't use it.</p> <p> </p>