1 reviews | Active since May 2016
PATHETIC service! Should have stayed with Vodacom!
<p>Nizam from MTN La Lucia is the worst person to deal with! He constantly promises to give you a call back regarding the status of the new contract - but not a single call was received. I have contacted him more than 8 times, he keeps promising the same bull**** but never keeps up to it. I have given him way too many chances to improve the customer service he provides, but he has FAILED. He is useless!!! and needs to get trained on customer service. How does MTN hire people like this??? Looking back on my call logs, it makes me furious to see how many times i gave this waste of a human a call, and not once did he return it! I want the call logs pulled and you need to hear the **** promises he makes!!!! PATHETIC! should have stayed with Vodacom!!!! I am shocked and disgusted at Nizam from MTN franchise in La Lucia Mall. Whats more frustrating is that he showed me the phone that i will be getting and he bundled it with my contract saying its the last device they had in stock. a few days later when i gave him a call, his excuse was no stock. *** dude?????!!!! Yet my friend who went in after me, collected his new contract with the exact same device!!! What the **** is going on dude????</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the application for the additional SIM has been finalized and the mobile number 081****315 was activated on the network on 2017/01/05. We have escalated the lapse in service to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the application for the additional SIM has been finalized and the mobile number 081****315 was activated on the network on 2017/01/05. We have escalated the lapse in service to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
