Pathetic Service - Rude Manager - MTN The Pavilion (Durban)

<p>Visited the Pavilion Branch, in Durban, as my Iphone stopped working.</p> <p>I was told that my handset would take 3 to 4 weeks to be repaired, with no loan phone available.</p> <p>When I expressed my concern over not having a phone, for work purposes, I was told that this is their procedure and if I wanted a faster turn around time - I could take the phone to the repair centre myself.</p> <p> </p> <p>The consultant then went away to the back area...to get another consultant to take a look at my phone, which never happened. Instead she returned, with the 'manager'' - who never introduced herself but instead went on to tell me exactly what the consultant said - particularly that there is no loan phone.</p> <p>This woman was so rude, she told me that I should complain to Apple regarding the handset repair time.</p> <p>'Mtn has millions of complaints regarding handsets, loan phones are not available to every customer''</p> <p>'The stores purchase loan phones from their own pockets, to keep the customers happy''</p> <p>She even had the audacity, to ask what happened to the phone that I had prior to my Iphone, when I told her I had no other phone.</p> <p>The cherry on top was ofcourse, when she told me that we are going around in circles and that I needed to decide what I want to do.</p> <p> </p> <p>When I requested the details of the Regional Manager, I was given the Johannesburg contact centre number and the number for Apple.</p> <p>I was told that they do not have email details for their Regional Manager.</p> <p> </p> <p>The calibre of Management is low. Not once did the staff or management apologise. Good Customer service is obviously not a priority.</p>