Pathetic Service regarding No provisioning on contract for August

I usually get my provisioning of mini, data and smses on the 21st of every month. I am yet to receive anything from mtn for this month. I have called in numerous times since the 21st where I have been assured that cases have been logged and it's escalated. This is highly unacceptable as should I be late with my payment by 2 days my line gets suspended yet mtn and it's staff treats my query as it is no big deal. I sent messages on Facebook to which I have also not received any response. Pathetic service entirely