PATHETIC SERVICE REGARDING ACCOUNT DISPUTE!!!

<p>June 27, 2016</p> <p>MTN Legal Department</p> <p>216 4th Avenue, Fairlands, Roodepoort, 2195</p> <p> </p> <p>RE: Laken Tesslyn Leyds</p> <p>Account Number: A ********** </p> <p> </p> <p>To Whom it may concern</p> <p> </p> <p>for the past 3 months i have been trying to get in contact with anoyone from legal or the acounts depament at MTN but with no joy so i have decided to post my dispute on Hello peter hoping that this way someone from MTN counld assist me. </p> <p>I am writing to dispute incorrect information in my credit file which you have furnished to credit reporting agencies.</p> <p> </p> <p>On 08 January 2015 I received feedback from a service provider advising that my credit contains a negative judgment from MTN. Please see findings Below:</p> <p> </p> <p>After consulting with MTN in January 2015 I received confirmation that my MTN account has been paid up in full and had been paid on time, However after been declined a personal loan I was given a reason that MTN had placed a negative record on my profile and has hindered me from gaining further credit.</p> <p> </p> <p>After speaking to a member of the national credit regulator I was then informed that MTN had placed an incorrect and ******* judgment on my name. I had contacted MTN for query this (Ref: ********** 6) but to this date MTN has failed to contact me or respond to this matter. I had then received a confirmation email from a consultant at Trans Union stating the below,</p> <p> </p> <p>“Good day Laken,</p> <p>Thank you for your enquiry with TransUnion.<br />Please note that the account has already been updated with a Paid in Full status.</p> <p>Regards,</p> <p>Thokozani Zondo<br />Outbound Administrator”</p> <p> </p> <p>If the above is correct then why at this very moment am I been declined credit for the reason that a MTN judgment has been placed on my credit profile?</p> <p>I would like to formally request further intervention regarding this matter, once resolved I would like to request a clearance letter from the service provider (MTN) advising the status of my account be sent to the national credit bureau . I have escalated this matter to the credit Reporting Agency as well as the NCR and National Ombudsman. If I do not receive any feedback or contact regarding this matter within 48 hours I will then be forced to take legal action in the form of a civil suit against MTN regarding the above ********* and ******** behaviors.</p> <p> </p> <p>Regards</p> <p>Laken Leyds</p> <p> ********** 917</p>