1 reviews | Active since Jun 2016
PATHETIC SERVICE PROVIDER-MTN
<p>Basically what my issue is that I purchase airtime and data but it keeps on disappearing.I am totally disgusted by your service I spoke to Refiloe in your call centre and I was on hold almost for 5 minutes.Your system is slow that is the only response that she could give me.This is not my first time calling for this issue on numerous occasions I call and get the same response the system is slow or there is nothing they can do.</p> <p> </p> <p>What kind of nonsense is that,I pay my account every month and I do not skip a month.You debit your money every month on the 25th.And if there is an issue with payment you call my constantly and suspend my account.</p> <p> </p> <p>I stick to my agreement,what is the issue for you as a service provider to not stick to your agreement.As I have told your call centre lady that Iam DISGUSTED by your service as a service provider.</p> <p> </p> <p>I will make it my duty to change my number or buy out this contract.Im cancelling all my contracts with you</p>
Good Day LadyG1906
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your airtime gets depleted due to internet and content charges, please note that we have sent a request to Opera Telecomms to unsubscribe you from their services. Please also note that from the R30.00 loaded on the 28-06-2016 you made a phone call that charged you R3.77 and the remainder R26.23 was depleted by the internet. Kindly be advised that you had multiple sessions running on your device. Please manage your data usage by logging off all your internet sessions, clear your browser tabs and restrict the background data
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day LadyG1906
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your airtime gets depleted due to internet and content charges, please note that we have sent a request to Opera Telecomms to unsubscribe you from their services. Please also note that from the R30.00 loaded on the 28-06-2016 you made a phone call that charged you R3.77 and the remainder R26.23 was depleted by the internet. Kindly be advised that you had multiple sessions running on your device. Please manage your data usage by logging off all your internet sessions, clear your browser tabs and restrict the background data
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********