Pathetic service provider
<p>I have never been so dissapointed in a service provider as I am with MTN!!! I cancelled my Mtn contract in July and am still being debited every month. I have been to several stores ( the most untrained and unhelpfull staff I have ever come across) upon entering my ID number I am told that i do not exist on their system, neither does my cell nmber or refrence number on my debit order. I have called the customer line (808) each time i have held on for over 30 min just to be hold they are offline and cant do anything. Seems like a 24 month contract has become a lifetime contract! I would not recomend Mtn to anyone!! Worst customer service, worst cell provider, worst call center!!! I will be reversing the debit orders deducted and will most definatly persue with legal action of Mtn choses to blacklist me!!!</p>
Good day Bev Bierman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that the termination date for your contract was on the 2016-08-21 and your number was cancelled on the 2016-08-22. Please note that on the 2016-08-13 an invoice for the amount of R369.01 due on the 2016-09-01 was issued. The payment via debit order was not received hence the debit order was resubmitted the following month. Kindly be advised that the account has an outstanding balance of R391.81 which includes returned debit order admin fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Bev Bierman,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that the termination date for your contract was on the 2016-08-21 and your number was cancelled on the 2016-08-22. Please note that on the 2016-08-13 an invoice for the amount of R369.01 due on the 2016-09-01 was issued. The payment via debit order was not received hence the debit order was resubmitted the following month. Kindly be advised that the account has an outstanding balance of R391.81 which includes returned debit order admin fees.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***