1 reviews | Active since Jun 2016
PATHETIC SERVICE PROVIDER
<p>I cancelled a contract in May. An amount was deducted from my account and MTN has NOT refunded it to date.Zukiswa responded to my previous hellopeter review( 10 July 2016). She said that a request for a refund was submitted on 13 June 2016. It is now 27 August 2016. Why have I not been refunded?? MTN is quick to take money!! </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A credit of R397.87 (incl. vat) was passed to your account on 2016-07-19 for late cancellation of the number 079****359. The credit due to you is R86.86 (incl. vat) because out the R397.87 the other amount was used to cover for the 083****366 invoices. Please allow +/5 working days for the banking refund to be resolved, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
A credit of R397.87 (incl. vat) was passed to your account on 2016-07-19 for late cancellation of the number 079****359. The credit due to you is R86.86 (incl. vat) because out the R397.87 the other amount was used to cover for the 083****366 invoices. Please allow +/5 working days for the banking refund to be resolved, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********