1 reviews | Active since Mar 2015
PATHETIC SERVICE OVER & OVER AGAIN
Back in December 2014 i missed a payment (at the time i was paying by debit order). I made late payment at ABSA and provided proof thereof to the MTN Caledon Branch after my service was suspended. In January i decided to cancel my debit order and make eft or cash payments. However my account still reflected a balance in arrears and so i was threatened with another suspension of Service. I phoned Customer service, held on for 26 mins and the call was disconnected, phoned several times and got through to a rude lady that said my account will remain in \arrears"because thats how their system is set up. She assured me though that my payment reflected. <br> <br> To my surprise this morning my account (including my mom and dad's contracts which are all on my name) have been SUSPENDED once again. However i emailed MTN on 11/03 and asked them to confirm whether they received my payment. I was assured with ref *** that my payment was received and allocated to my account. Once again i tried to get through on the Call centre but ended the call after 15 mins because it was not answered - if you do not have enough employees to improve your call centre service"
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that on cash payment basis, your account is due for payment within 21 days after you have been invoiced. Your account is invoiced on the 20th of each month therefore payment is due on the 10th of each month. The payment of R958.14 was received and allocated to your account. The suspension has already been lifted on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that on cash payment basis, your account is due for payment within 21 days after you have been invoiced. Your account is invoiced on the 20th of each month therefore payment is due on the 10th of each month. The payment of R958.14 was received and allocated to your account. The suspension has already been lifted on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***