Pathetic service online application black friday

Dear mtn

I write this after countless messages mails and Facebook post

I app**** for black friday special 50gigs on 27th November

I did application via call from the sales team

Salesperson said they will call back and I was provisionally approved

Never receive a call thereafter for close on a week

Then the customer center called and promised a follow up call on my application the next day

I have yet to receive any calls

This is when the mails have started

I have mailed and received feedback from 4 people promising to get back via a call

Even the retention department promised to assist

I then posted on Facebook and another person promised to assist

I know you must be busy with other customers

Today I received a modem and sim but no call on applicaton status

I feel annoyed and I am very tempted to cancel my existing contract due to this pathetic excuse of service

You can call me and I will fully explain the scenario in more detail

Thanks Very peeved customer