1 reviews | Active since Jun 2010
Pathetic Service once again
For the last 4 months MTN has been double billing me R 274 per month instead of my contract amount R139 and now I am sick and tired of this nonsense as for the last 2 months I have called them with no resolve. My first call dated 3 Aug between 2 - 2:30 pm and last Tue *** and yesterday around same time with ref - RAQ *** and spoke to Simalele and now I must still contact the credit department to follow up on there mishap on my account that I have now for over 11 years. Please sort my credit to my bank account immediately and make sure my installment are correct or I will migrate to Cell C and there is no going back and I have another no. as well on contract that I will move also<br> <br> Poovendren<br> PS please listen to all my calls to MTN as your staff from sales to customer service dont know what they doing<br>
We are truly sorry for the inconvenience caused.
We've perused your account and see that your discounts for the months of July & August 2015 were not added to the account.
We've processed the credits for the discounts not added and the amount of R242.00 will be allocated to your MTN account within 24/48 hours.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We've perused your account and see that your discounts for the months of July & August 2015 were not added to the account.
We've processed the credits for the discounts not added and the amount of R242.00 will be allocated to your MTN account within 24/48 hours.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
