Pathetic Service ONCE AGAIN

<p>Once again I come home with a headache from having to deal with MTN. I have never been so frustrated with a company as I am with MTN now. From my complaint this has happened from MTN side. NOTHING. Not one person can call me and try and help. I have so many complaints that has been escalated that by now it is probably with the CEO. Maybe he will call me. I went to the Bloemfontein office hoping to get help there. First of all the lady told me that my claim will take 3 weeks, thats after the form said 24 hours, the call centre said 3 days and the another one said 14 days. I am not sure MTN nows what is going on in their own company. I saw the manager Peggy. After n huge argument she promised me she would send my complaint to the insurance manager and get back to me. Well that was another LIE. I called her 4 times without getting a call back from her. The call centre is usless as no one answers the PHONE. Which I am sure MTN has a lot of. I was told by Peggy that they had retrenchments and that is causing a delay and their system was offline for 2 days, but not once did anyone after my numerous complaints take 2 minutes to call me and try and assist me. I can truky say that this is the worst service I have ever received from any company. I cant understand how you can treat people this way and deliver no service, but still have clients. If someone from MTN reads this. Please call me as I cant call you because no one answers. If you cant help me with my claim please then allow me to cancel my 2 contracts and move to MTN. All I want is my claim finalised and make use of my phone again, but if you are unable to do it please I am asking you to let me cancel my contracts without penalities and move to Cell C. I cant go on like this any longer. THIS IS PATHECTIC SERVICE. I am sure once again no one will get back to me.</p> <p> </p> <p>Campbell</p> <p> ********** </p> <p>Claim - ********** </p>