Pathetic service on new approved contract

I app**** for 2 new contracts on Saturday 9 May in-store, did not get immediate approval since the contracts had to be vetted first. On Monday I received an sms confirming that my contracts have been approved. I drove from Paarl to collect the phones and the had system issues in activating the contracts and requested that I come back the following day without considering where I'm coming from. They then suggested that I wait an hour or so, rhis in unacceptable since they show no respect for other people's time