1 reviews | Active since Jul 2016
PATHETIC SERVICE / NUMBER SWAP IN CONTRACT
<p>1. MTN CONTRACT CUSTOMER FOR > 20 YEARS</p> <p>2. CONTRACT EXPIRES APRIL 2017</p> <p>3. WANT TO KEEP MY CONTRACT</p> <p>4. WANT TO MAKE MY CONTRACT SIM PREPAID, AND GET SYSTEM TO ALLOCATE NEW NUMBER OR PREFERABLY USE A MTN PREPAID NUMBER I ALREADY HAVE</p> <p>5. MTN REFUSES TO DO THIS WHEN CELL C CAN DO THIS IN 2-4 HOURS WITH A SMILE.</p> <p>6. CALL CENTRE AGENTS ARE USELESS AND CONFLICTING INFORMATION EACH TIME YOU CALL.</p> <p>7. I AM NOW TOLD ONLY WAY I CAN DO THIS IS CANCEL MY CONTRACT - GREAT CUSTOMER SERVICE, AS WHEN I DO THIS I WILL NEVER RETURN TO MTN, NOR WILL I CONTINUE MY BUSINESS CONTRACTS</p> <p>8. PATHETIC CUSTOMER SERVICE, NO ACCESS TO MANAGEMENT.</p> <p>9. GLAD SOLD MY SHARES AND CANT WAIT TO BE RID OF ALL THESE MTN CONTRACTS PERMAMENTLY.</p> <p>10. PAY AS YOU GO IS THE ONLY WAY WHERE ONE IS NOT ********** AND ABUSED!</p> <p>11. FINAL RIPOFF WILL BE THE CANCELLATION CHARGES</p> <p>12. CLASS ACTION LAWSUITS WILL SOON BECOME THE NORM FOR THE MTN BOARD DISCUSSIONS.</p> <p>13. OTHER SERVICE PROVIDERS TAKE NOTE.</p> <p> </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you can be allocated with a new number on your current contract, which the process is called number swap, however the current contract number can only be migrated to prepaid once the contract has served 24 months or Early contract termination fees are paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you can be allocated with a new number on your current contract, which the process is called number swap, however the current contract number can only be migrated to prepaid once the contract has served 24 months or Early contract termination fees are paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
1. This is not a solution this is thievery!
2. My request is simple, convert my existing number to prepaid, and allocate new number to my contract and allow me to continue paying until end of contract term.
3. Your proposal is ludicrous insofar as I have to either:
3.1 Wait 10 months for my contract sim to be made prepaid, or
3.2 Terminate my contract, which you are clearly inviting me to do as this will probably be the most lucrative option for the MTN ripoff.
4. What I fail to understand is that I am tendering to pay and continue my contract as I have done for over 21 years, whilst MTN ripoff team seam to what to hold my number hostage by not releasing it to me a number which I have been paying for dearly for 2 decades.
5. Surprisingly Cell C is able to do this number swap with a smile, yet MTN rippoff as the second crony in this OLIGOPOLY will employ every unetherical and questionable means possible to hold their customers to ransom!
6. MTN's practices are both ********* and anti-competitive. It flies in the face of international best practice and consumer standards.
7. The MTN oligopoly Goliath will soon meet their David.
8. The consumers need protection from the likes of MTN. Complaints should be lodged with Competition and Consumer Commisioners!
1. This is not a solution this is thievery!
2. My request is simple, convert my existing number to prepaid, and allocate new number to my contract and allow me to continue paying until end of contract term.
3. Your proposal is ludicrous insofar as I have to either:
3.1 Wait 10 months for my contract sim to be made prepaid, or
3.2 Terminate my contract, which you are clearly inviting me to do as this will probably be the most lucrative option for the MTN ripoff.
4. What I fail to understand is that I am tendering to pay and continue my contract as I have done for over 21 years, whilst MTN ripoff team seam to what to hold my number hostage by not releasing it to me a number which I have been paying for dearly for 2 decades.
5. Surprisingly Cell C is able to do this number swap with a smile, yet MTN rippoff as the second crony in this OLIGOPOLY will employ every unetherical and questionable means possible to hold their customers to ransom!
6. MTN's practices are both ********* and anti-competitive. It flies in the face of international best practice and consumer standards.
7. The MTN oligopoly Goliath will soon meet their David.
8. The consumers need protection from the likes of MTN. Complaints should be lodged with Competition and Consumer Commisioners!
9. To exacerbate matters to further depths, as expected, still waiting on a settlement figure 1 week later! Abuse the customer!
9. To exacerbate matters to further depths, as expected, still waiting on a settlement figure 1 week later! Abuse the customer!
10. Correction. Still MTN ripoff fails to supply settlement figure 3 weeks later despite repeated requests.
I suspect the reason is that it is easier to cancel the customers contract and debit their bank account immediately RATHER than disclose the settlement amount which opens it to scrutiny. SA consumers know too well how impossibly difficult it is to try get money back from a bank stop order especially from a contract that does not have an arbitrage provision. Shame on you MTN.
10. Correction. Still MTN ripoff fails to supply settlement figure 3 weeks later despite repeated requests.
I suspect the reason is that it is easier to cancel the customers contract and debit their bank account immediately RATHER than disclose the settlement amount which opens it to scrutiny. SA consumers know too well how impossibly difficult it is to try get money back from a bank stop order especially from a contract that does not have an arbitrage provision. Shame on you MTN.