Pathetic Service - No feedback / Repsonse

Hi MTN<br> <br> I would like to log a formal complaint against MTN Gateway Store (Near the Rock/Lower level next to the gadget shop) as I am aware there are 2 stores in this mall.<br> <br> I dropped my mobile phone for repairs on the 07/01/2015 and was told this would take 4-6 weeks.<br> <br> I was happy with this and dropped the phone off.<br> However I was not provided with any feedback within 4 weeks for this.<br> <br> I phoned the MTN store where I dropped my phone (MTN Store-on the upper floor near Govan Mani) and was advised to call the HVRC- After much dissatisfaction I managed to get through to the call centre).<br> <br> I was advised by the agent - Phaphanange Nene that my phone was repaired and dropped off on the 14/01/2015 at the MTN store on the lower level of the Mall is: MTN Gateway Store (Near the Rock/Lower level next to the gadget shop)<br> <br> It was received by a person name of Thembelilhle.<br> <br> Today I call the very same store and ask to speak to this person after numerous attempts last week, and a colleague answered and advise she was busy and will call me back.<br> <br> It has been over an hour today and I have not received a call, neither does the store take my call when I call them.<br> <br>