Pathetic Service: MTN Robs Loyal Customers

I had a 36-month cellphone contract with MTN that came to the end of its term. A month before the contract expired, I called MTN to inform them that I would not be renewing. Instead of processing this correctly, they *******ly marked it as a cancellation and then had the audacity to charge me cancellation fees for a device that was already part of my contract and fully paid off.

Since then, I have been bounced around between Customer Care, Retentions, and the Cancellations Department—all pointing fingers at each other with zero accountability. Hours wasted on calls, countless empty promises, yet no one at MTN wants to admit they were wrong or take responsibility.

The service is beyond pathetic—unprofessional, ***********, and dishonest. How does a company as big as MTN get away with this kind of behavior—wrongfully debiting accounts, applying false charges, and hiding behind “policy” when they are clearly in the wrong?

This experience has proven one thing: MTN values money over customers, lies over transparency, and excuses over solutions. I will never recommend MTN to anyone, and I strongly advise people to reconsider before signing any contract with them—you will regret it.