Pathetic Service Mtn- Poor Complaint Management

Please refer to the below thread:<br> Hi Tim ,<br> Still no contact received. I sent in the phone for repairs again . I am now told they will not repair it as the phone has water damage and I must pay a release fee of R330.00 .This being a refurbished phone which I switched on for two days and did not even take out of the house as it was worse than the original! It went straight back into the box. This is ridiculous. The service is pathetic. Look at my contract you will see I have not used this number in months,<br> I will now be lodging a complaint with ICASA the Ombudsman for telecommunication.<br> ---<br> Hello Paramesh,<br> We are truly sorry for the breakdown in service and for the delayed response to your post.<br> Please note that the process for bookings of a Blackberry device that is faulty, is that if the device is booked in for more than 3 times with the same issue a new device will be issued. This is in accordance with the manufacturers guidelines.<br> We have now escalated the matter directly to the management team within our High Volume Repair Centre requesting that you be contacted ..MTN Complaints Management Team: REQ:***