Pathetic Service, Mtn manage you business as proff

What good is a call centre if calls are not answered? How many dropped calls do get in a day?<br> <br> I lost my phone on the 29/10/2015, claimed for a phone the same day. I was told that it would take up to 7 working days.<br> I have been calling the call center to follow up every day on *** <br> from the 2/11/2015 there was no answer. Eventually on tuesday i got lucky spoke to someone who told me that my claim was approved on the 3/11/2015 who was supposed to send me an email so that I can go pay for the excess fee I never received the email<br> I called again on the 4/11/2015 no answer from MTN INSURANCE called the whole day, called 808 to transfer me to the insurance they are unable to as they don't have the facility to transfer me to the insurance department because they moved to a new building.<br> MTN send me the **** form so that I can get my phone.<br> Pathetic service you give<br> <br> Kindly call me on *** or ***<br>