Pathetic service - MTN

Pathetic services from MTN

Ons 15 September I purchased my MTN Sky package of R999 which I purchase every month, it was working for a few days and then it stopped working everytime I want to make a call it says insufficient airtime. I phoned your call centre and reported it on friday 01 October ref no REQ*** and still to date not received any feedback from MTN. This is absolute pathetic service as I use my phone for business and now I do not get the services I pay for. Staff at MTN doesnt even know the services youboffer (MTN sky package on your MTN app for R999). I want this sorted out as soon as possible as I cannot use my phone and 2 weeks have gone by where I cant use what I pay for.

This is ridiculous and want this sorted out ASAP.