Pathetic service - MTN

I have been a MTN customer for the past two years. I was on the Black Friday package up on till February 2019. I decided to call MTN on the 03rd of November to ascertain details regarding any possible upgrade that would be in line of my my package or i would cancel hence the early call. Little did i know that the call then had led to an endless nightmare which still continues to haunt me. Bradley had advised me that they do not offer the same contract at store level but he could assist in obtaining me the exact contract at the head office which he is based but unfortunately he would have to give me a lower level handset. I advised if i could pick this up from the store he stated no. I decided to call the store and i could not as the package was not available. I then called Bradley back and informed him. He said he will now sort it out and proceeded with the upgrade on my package. The only reason i agreed was to get the same contract. We finally finalized the purchase. On the 05th Novemeber i visited the MTN branch in Durban North and they advised that i was on an inferior package and not the package i was on. I was furious in that he had **** blatantly just to lure me in upgrading i guess. I have called them numerous times and been transfered to JHB and then Durban on each call as they have told me there are no managers present.

To date i have not spoke to any Manager or Supervisor as there was none available for almost 6 months. I have been **** to constantly. I have received no help. The way i have been treated is so disgusting. I actually feel helpless as i am left stranded in this position with no help from the service provider which is so pathetic. What has happened to customer service??? Since November and i am still in this predicament. I have recordings of these calls which i want to air for public opinion as the quality staff and MTN did not bother listening to these recording. I have threads of emails where i was promised feedback on certain days but never happened. I cant deal with this no longer!