Pathetic Service MTN!

I am a very furious customer. On the 30th of September 2018 I received a sms from mtn saying my contract has been approved. I contacted the call centre immediately but the call centre agent assured me that there was no additional or pending contract under my name. A month later I was billed for a contract I did not open.

I opened a ***** case, sent through all the required documents. But my case still remains unresolved.

Two weeks ago I went to Mtn at the Glen Mall to follow up on the case and I was told that my case will only be resolved after 6months. This is really frustrating and stressful.