MvdW
Mark van der Walt

1 reviews | Active since Dec 2014

01 Apr 2022, 07:05

PATHETIC SERVICE MTN

MTN customer service nonexistent. Even the CEO ignores his client emails. For what its worth (I see they don't respond on this forum, I was due for my upgrade on 2 April 2022 (Per the MTN APP). All of a sudden, one week before that date they moved the upgrade date to 3 June 2022, without explanation. I have emailed customer complaints, the CEO and social media teams asking for an explanation and have been met with silence. Follow up mails and messages are ignored. PATHETIC!!! Complaint ***. I guess they don't want my continued business after 20 years.

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