Pathetic Service .... MTN

<p>In the begining of November 2016 my wife and I "upgraded" to Blackberry Priv's .... we had hassles with the devices from the word go ... more than 15 calls to the SO CALLED HELP CENTRE, even an email was NEVER rep**** on ... within the 7 days period from receiving the devices I drove the 120km to the nearest MTN shop just to hear that as we got the devices for "MTN DIRECT" they could not assist us... On the 2nd February 2017 my wife's device just would not switch on BATTERY SO HOT, COULD NOT TOUCH it .... 120km drive .. the sent the device to the HVRC Repairs centre .... waited about a month ... the device was "replaced" ???? no new box just a new IMEI sticker wich we should stick to the OLD box... presicely the same problem happened on the 4th April.... 120km drive.. 18th called HVRC, the device hasn't been booked in, 26th the device was only submitted by MTN WATER FALL MALL on the 25th ?????????? so basicly the store cept the device with them for more than 3 weeks ????? On the 3rd May called the HRVC ... a technician has not yet checked the device ..... I have ALL THE DOCUMENTATION .... This is absolutely rediculous!!! The previous "service request" no.: 1- ********** 7227 and the new complaint ... IMEI ********** ********** 2 .... Why do I Have to pay for service I don't recieve ??????????? </p>