AL
A L

1 reviews | Active since Jun 2015

11 Mar 2016, 14:28

PATHETIC SERVICE IS AN UNDERSTATEMENT!

Good afternoon,<br> <br> On the 28/02/2016 I took my phone in to your store MTN Liberty Promenade as the phone is picking NO network. Your staff member by the name of Vuyani advised that they will send it to your Repair Centre. (Aashiq your Data specialist had a look at it and advised that they are unable to fix it in store after trying everything possible)<br> <br> We are going in for the 3rd week and I have heard absolutely NOTHING from them, your service is pathetic to say the least! and then your staff have the cheek to tell me I should phone the repair centre to find out where it is!<br> <br> I would not recommend anyone to take out a contract or whatsoever at MTN.<br> <br> The lady that responded to my previous post (*** ) was not even reading the post correctly as her response was of no use!<br> <br> I need to know where my cellphone is and what is going to be done about it , I need to know urgently as I'm LOST without it.<br> <br> Your assistance will be GREATLY appreciated. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Mar 2016, 16:16
Official
Hello ****ed789,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our Repairs Centre the phone has been sent to Sony in Johannesburg and we are currently waiting for feedback from Sony.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***