Pathetic service from your Branch and customer care

I started calling MTN from 28 January 2025, I spoke to Njabulo Dube who promised me that my query will be resolved within 15 minutes, still that was not resolved. I made a follow up call again I was told that my query would be resolved within 7 days than I waited for 7 days still nothing, then on Saturday the 8th of February 2025 I called MTN customer service again and I spoke with Zungiswa and she promised to follow up with her supervisor and call me back same day but she never call. Today 11 February 2025 again I called MTN customer service and the consultant did not want to share his name he told me to call again after 08:00 because he can't assist me irregardless of telling him that I need to speak to his supervisor because I have been calling but no help but he insisted and asked me to drop the phone. Your service is pathetic I even hate myself for still using your network because you do not take customer experience seriously. I need my phone unblacklisted that's all. I even went to MTN Boardwalk Centre in Richards Bay but your male consultant was unable to assist me now I don't know what to do. My number is ***, please unblock my number that's all I'm asking for. I am tired of dealing with your *********** consultants. I need someone who really understands what customer experience is.