MM
Mahlori M
1 reviews | Active since Aug 2019
29 Aug 2019, 13:12
Pathetic service from the whole
Is been a week already been sent from one department to another and even went to the shop but they still cannot help me the customer service agents even has the nerve he can't help me I am trying to get my contract Sim card activated but they can't pick up the Sim number on their system but their the ones who sent me the damn Sim card no department seems to know how to help me but I'm paying for something I'm not using
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Sept 2019, 07:59Good Day Mahlori
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly be advised that this matter has been escalated to the sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly be advised that this matter has been escalated to the sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply02 Sept 2019, 07:59
Official
Good Day Mahlori
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly be advised that this matter has been escalated to the sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly be advised that this matter has been escalated to the sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MM
Mahlori M's updateReviewer Update
29 Sept 2019, 17:15Finally my Sim card is activated after a month of struggling nonetheless is been sorted thanks
MM
Mahlori M's update29 Sept 2019, 17:15
Reviewer Update
Finally my Sim card is activated after a month of struggling nonetheless is been sorted thanks