Pathetic service from the repair center

<p>On the 30th of May 2016 I sent my Nokia Lumia 1020 to MTN Gatemax for repairs as it wasn't charging and could not video. The person I spoke to (Rishad) said it will be within my 2 year contract so I will not have to pay a cent. After sending it in for repairs I then received an SMS saying I should pay an amount of R832. When I queried this then it had to be arbitrated. It took 6 weeks for the phone to get back to me. The repair center then sent the phone to MTN gateway which is an inconvenient place for me to pick up. After fetching the phone from MTN gateway and getting back home I realized that the phone is still not working properly. I contacted MTN gatemax (Sharlene) and she said to me that if the phone is not under warranty I should contact the repair center giving me the details, I spend 15 minutes holding for a contact center agent and still no pick up. I am digusted with MTN and the repair center and I will never take out another contract with them.</p>