PATHETIC SERVICE FROM THE BOZZA NETWORK REGARDING A ********** CONTRACT OPENED IN MY NAME!!!

In May this year, a ********** contract was opened in my name and i have been billed monthly for something i have not even signed for nor agreed upon.

I became aware of this issue when i arrived from an overseas trip and went immediately to MTN Head Office in 14th Avenue with all documentation required to investigate the matter.

I spoke to a lady by the name of Eliza Tseke and was told the refund would be processed within 7 working days. I am STILL waiting up to this day for a credit to be passed to my account after several calls, promises and escalations!

This is the WORST service i have EVER encountered as a customer with MTN for so many years! Quick to take your hard earned money but PATHETIC AND USELESS when it comes to resolving issues!!

SORT OUT YOUR MESS MTN!!! I AM GATVOL!!