pathetic service from so called floor manager

I called MTN several times this morning to enquire on migrating my package and got the run around from customer care to MTN direct and back to customer care who then tried flogging me off to retentions and all the numbers they gave me never worked ***, ***, ***. I refused to drop the call and the team leader Mike Mhalangu was just as unhelpful. I question whether he was a team leader or just the agent sitting to the *********** agent that took my call. I feel like I should go to Cell C to get both my contracts bought out as MTN service is not getting better and complaining on this forum is the only time you can illicit a response from them. On my second cell nr linked to this account I enquired on a early upgrade and got the same run around on multiple calls and still waiting on email escalations.