MA
Marvin A
1 reviews | Active since Nov 2015
12 Nov 2015, 08:57
Pathetic Service From Repair Center
I have sent in my phone to the Local MTN Repair Center on the 02/11/2015. From the 09/11/2015 I have done follow ups on my repair and each and every day all they can say is (still in progress, still progress) really????<br> is there maybe a better u[update that still in progress how long does it take to repair a faulty volume down button???of a Sony Z3 Mobile. Im without a phone for days now and I am working standy-by and weekends and do not have a spare phone at all. MTN (HRVC Center) has terrible service. in the meanwhile I want to stop my contract but then again also no reply from MTN again!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Nov 2015, 09:10Hello marvinalex17,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply14 Nov 2015, 09:10
Official
Hello marvinalex17,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***