RP
Ryan P
1 reviews | Active since Feb 2016
10 Dec 2018, 11:20
Pathetic Service from Online Team
Your Call Centre Agents and Service is extremely pathetic
I placed a order online two weeks ago. I got a call from your sales department to confirm details and informed me that all was in order and that i should receive delivery within 3 - 10 working days. This has elapsed and no one has bothered to contact me as to what is going on
Also i spoke to 15 different call centre agents who kept transferring me which is extremely unprofessional with no help
Can someone please let me know what is going on and if there is an alternative to dealing with the call centre agents or online teams because again they are extremely unprofessional and pathetic
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
11 Dec 2018, 11:10Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call, but there was no answer. I will try later.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call, but there was no answer. I will try later.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply11 Dec 2018, 11:10
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call, but there was no answer. I will try later.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call, but there was no answer. I will try later.
Warm regards,Mazwi ZumaComplaints Analyst
RP
Ryan P's updateReviewer Update
11 Dec 2018, 14:33Hi
Apologies, I've been in meetings all morning
I await your call
Thank You
RP
Ryan P's update11 Dec 2018, 14:33
Reviewer Update
Hi
Apologies, I've been in meetings all morning
I await your call
Thank You
RP
Ryan P's updateReviewer Update
12 Dec 2018, 13:47Hi
Thank you for the call yesterday. Appreciate it
However, you have promised that i would receive feedback today before 1pm?
RP
Ryan P's update12 Dec 2018, 13:47
Reviewer Update
Hi
Thank you for the call yesterday. Appreciate it
However, you have promised that i would receive feedback today before 1pm?
RP
Ryan P's updateReviewer Update
13 Dec 2018, 09:30Hi
Is anyone going to give me proper feedback as to what is going on or do i need to cancel my application and go somewhere else because if this is how the service is already starting then i do not want to think what it will be like a couple of months down the line
RP
Ryan P's update13 Dec 2018, 09:30
Reviewer Update
Hi
Is anyone going to give me proper feedback as to what is going on or do i need to cancel my application and go somewhere else because if this is how the service is already starting then i do not want to think what it will be like a couple of months down the line
RP
Ryan P's updateReviewer Update
13 Dec 2018, 10:30Please do not bother contacting me as i terminated my application due to your pathetic service
RP
Ryan P's update13 Dec 2018, 10:30
Reviewer Update
Please do not bother contacting me as i terminated my application due to your pathetic service