Pathetic service from network provider and no commitment to give customer satisfaction!

Worst network ever to work with! First app**** for online contract in July 2024 which was a double deal, the agent phoned me, then got cut off, eventually phoned a hour later again, got half way through the application and got cut off again, heard absolutely nothing from them in weeks regarding my application status, after phoning them myself on numerous occasions attempting to find out what the hold up was, finding out that the agent never informed me about documents to be submitted with application and then they did not receive the docoments excuse I eventually gave up! Then almost a month later I got a message to say my application was successful and they sending the phone via courier, guess what, only one phone received, no tablet as per the online adverti*****t but I am paying the same amount! Then on the 19th Septmember 2024 I made a online payment towards my account and wonderful MTN deducted a second amount again on the 25th September 2025, I left it as is with the understanding that my account will be in credit, to my amaze, when I received the statement the online payment did not show, I phoned again, logging a dispute and would have look into the query, received a message that the query was completed. I phoned your CS and I was told that they CANNOT LOCATE THE PAYMENT, this after I have send proof with statements etc!!!! Now they logged another dispute and would come back to me within 24/48 hours, this after I received another message advising me that payment is due on the 25th! This is ridiculous service received and absolutely no commitment from any of their representatives to resolve my queries disputes and then I have to phone and waist my money to try and get what is owed to me!!!