Pathetic service from MTN Tygervalley

Good day,

I have been a client of MTN for the last 4 years. I am livid for their services and billing for what they provide.

January 2020 my debit order of R329 was debited as well as February 2020, as well as March 2020. In April my account was debited twice!

I then went in store to MTN Tygervalley, I spoke to a Norma the consultant she checked my account and it showed R0.00 balance. A few weeks later my accounts is suspended and I emailed her again, telling me my account is in arrears of R1300.00. I do have evidence to prove this.

Again I went in store, consultant who assisted me informed me MTN is changing their systems and payment allocations are mixed up, be that as it may, that is not my problem that is MTN problem. I do work in similar field and that is not the clients problem and the client should not be inconvenienced.

I emailed my query to Tygervalley store manager who is cc'd in the email, they are migrating their service and I can either reverse or they need to log a credit for overcharging. I then instructed my bank to reverse the money.

On the 3rd of June MTN debited my account R450.00. Again I emailed the store manager. This made me more furious, Her reply was they mixed up my account with another customer account.This is pathetic, but they want to suspend my account.

She asked me to only pay what my contract is? How if they debited the account already. I informed her that I will leave the R450 obviously there will be a credit on my account of R120 and the next month they should debit the difference. Still my rights as a client are not being obeyed to.

On the 4th of June again a email from store manager to say they are working on my account. Up till today my account is not fixed!!!!!! Again it is suspended. On the 1st of July I transferred my money because once again no feedback

26 June 2020 I emailed her again telling how pathetic their service is just a simple apology. It is exactly a month ago they again deducted a R450 and I transferred my money. They suspend my account.

I am furious as I am sitting here, the customer service is pathetic. Please let me know if you need anything like my bank statement and emails.

I am putting Tygervalley MTN store on every social media platform .