PATHETIC SERVICE FROM MTN SPRINGS

PATHETIC SERVICE FROM MTN SPRINGS MALL. i went to mtn springs mall about 3 weeks ago to renew a contract and get a new contract for my son. they said it would take 24 hours to get approval. 3 days later i had to call to find out whats happening. they said my upgrade was approved ,but now they still have to approve the new contract- 24 hours because it cant be done at the same time. i was told that its approved and they waiting for the port from Vodacom.tried calling for 2 days last week,couldnt get through. on monday i eventually got through Michelle and they said their systems were down. It was approved, but will come back to me. still waiting.We are playing the waiting game, numerous telephone calls , trips to the mall. terrible, terrible , terrible service!!!!!!