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Tsholofelo M

1 reviews | Active since Nov 2019

08 Nov 2019, 22:55

Pathetic service from MTN SA

I had a terrible experience with MTN SA, where I took a data contract plus a router. 1st month I received the data I app**** for, which was 40gb. 2nd month they put 12gb, I went to the MTN mall of the south where I took the contract. I gave them over a week to fix the problem, the manager and the sales person promised to sort it out. I did use the data as I was monitoring progress, after a week I returned their data card and router and asked them to terminate the contract which they didn't. I wrote to MTN SA they didn't help, 3 months later they are still debiting my account whilst they have their products in their position. MTN SA takes advantage of people because they are a big company. To top it all the copy of the contract they gave is not the one I signed , it was initialed by their staff member

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Replies (2)
TM
Tsholofelo M's update17 Mar 2020, 09:51
Reviewer Update
MTN SA are playing games with consumers, they rep**** to my post last year claiming that they terminate the ******* contract now i get calls from NDP who are claiming money from me for 6 months. Mind you they have been sitting with their data card from October last year. This is the most pathetic service I have ever received in my entire existence. They use the fact that they are a giant company to bulldoze small customers like me. How do you say you are resolving the matter and later threaten people with calls. The ladies working for that company think they are the gods of South Africa with a stinking attitude. I do not want to anything to do with MTN ever again in my life and I curse the day I thought of them as a service provider of choice.
TM
Tsholofelo M's update17 Mar 2020, 09:58
Reviewer Update
Their numbers are *** which is for the called me today and *** who called yesterday they think they own the world I wonder who their employer is and whether they were never taken through telephone etiquettes. I guess I shouldn't be surprised since they are associated with MTN